7.0STAKEHOLDER RELATIONS

THE COMPANY RELIES ON ITS ONGOING STAKEHOLDER ENGAGEMENT.

This Annual Report is a key communication tool simultaneously addressing all groups of our stakeholders. When preparing this Annual Report, we put the strongest focus on addressing their concerns in the reporting year and also followed expert recommendations to improve its quality.

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The Company relies on its ongoing stakeholder engagement. TMK identifies stakeholders as parties which may be significantly affected by the Company’s operations, and parties which may affect its ability to successfully implement a strategy and achieve its goals.

TMK’s leadership in the domestic and global pipe industry, geographically diversified assets and sales, and the public status of our business (TMK securities are traded on the London Stock Exchange and Moscow Exchange) require us to account for various categories of consumers and partners, the investment community, government bodies, local communities in the Company’s regions of operation, as well as for the Company’s employees. Understanding the expectations of stakeholders and taking measures aimed at meeting them are important components of the Company’s business efficiency and sustainability. We believe that a long-term partnership is possible when based on mutual benefit and commitment to ethical principles of doing business which are formalized in our Code of Ethics: (www.tmk-group.ru/media_ru/files/51/Kodeks_Etiki.pdf):

  • Legality
  • Orientation on the client
  • Efficiency
  • Safety and security
  • Respect
  • Openness

This Annual Report is a key communication tool simultaneously addressing all groups of our stakeholders. When preparing this Annual Report, we put the strongest focus on addressing their concerns in the reporting year and also followed expert recommendations to improve its quality.

Stakeholder relations and information addressing their concerns are presented in relevant sections of this Annual Report (see the charts below). In this Report, we specifically highlighted investor relations (see the Shareholder information section), relations with employees, trade unions, and educational institutions (see Human Resources and Social Policy, and Occupational Safety sections), as well as with local households and urban communities in the cities in which the Company operates – see Sponsorship and Charity, and Environmental Management sections.

STAKEHOLDER RELATIONS: COMMUNICATION AND FEEDBACK CHANNELS

Consumers

  • Focus on mid-term and long-term partnership
  • Delivering on all contractual obligations. A technical sales function to harmonize our offers and consumers’ interests
  • A CRM system aimed at:
    - more efficient consumer relations of sales departments
    - quicker response to consumers needs, higher speed of request processing and commercial offer preparation
    - higher consumer satisfaction considering their comments and preferences for order fulfillment
    - providing a feedback channel.
  • A quality management system compliant with ISO 9001:2008 and API Spec Q1
  • Quality Policy
  • Product range expansion
  • Capacity upgrade program
  • TMK eTrade, a tubular goods online shop at (https://e-commerce.tmk-group.com/#tmk-sale/front/index)
  • The Products section of the website at (www.tmk-group.ru/products)
  • A dedicated website to showcase TMK’s premium threaded connections at (www.tmkup.com/ru)
  • Workshops for consumers on the proper use of TMK’s tubular products for various sectors
  • Membership in international and Russian industry associations and organizations
  • Participation in exhibitions and industry conferences
  • Anti-Corruption Policy, anti-corruption hotline

Suppliers

  • Focus on mid-term and long-term partnership
  • Delivering on all contractual obligations
  • Uniform principles of supplier relations based on healthy competition among manufacturers, suppliers, and contractors
  • An e-commerce platform for procurement of TMK’s Russian division at (https://zakupki.tmk-group.com/#tmk/front/index);
  • Anti-Corruption Policy, anti-corruption hotline

Employees
Trade unions

  • HR Strategy, Code of Ethics
  • Employee relations based on the principles of social partnership
  • Creating a favorable and safe working environment and improving living standards of employees
  • Providing competitive salaries in the regions in which TMK plants operate
  • KPI-based remuneration
  • Unified (Single) Remuneration System
  • Social benefits and guarantees
  • Providing opportunities to unlock talent and potential for performance-driven employees
  • Abiding by the terms and conditions of collective bargaining agreements in place at the Group plants
  • Trade union meetings, and other meetings to discuss and sign collective bargaining agreements
  • Personnel training and development provided by TMK2U Corporate University
  • An industry-specific independent qualification assessment center at the National Agency for Qualification Development
  • Building up an internal talent pipeline
  • Employee relations using corporate media (the YourTube magazine, plant newspapers, and corporate TV), social media, and the corporate portal
  • Employee engagement survey

Shareholders
Lenders

  • Compliance with corporate governance best practices
  • Equal access to information about the Company
  • Protection of shareholder rights set out in the Company’s Articles of Association
  • The Investors section of the corporate website at (www.tmk-group.com, www.tmk-group.ru);
  • Corporate webpages on Interfax and LSE information disclosure websites at www.e-disclosure.ru, www.londonstockexchange.com
  • Information Policy
  • Disclosure of operational and financial results on a quarterly basis
  • General Meetings of Shareholders
  • Publication of Annual Report
  • Annual Capital Markets Days
  • Participation in investment conferences
  • Site visits to TMK plants

Federal and regional authorities

  • Abiding by the applicable laws
  • Keeping track of changes in the applicable laws and enforcement practices, legislative initiatives, and preparation of proposals on improving the legal framework
  • Engagement in making and implementing decisions by industry associations and organizations
  • Engagement in the work of advisory bodies and targeted expert teams
  • Partnership with regional authorities to solve social and economic issues
  • Compliance with the laws on environmental protection, holding events to promote environmental protection and mitigate environmental footprint

Businesses and non-governmental organizations

  • Membership and engagement in Russian and international industry and non-governmental organizations
  • Participation in forums, conferences, exhibitions, and workshops relevant to the Company’s businesses

Regional households
Local communities

  • Engagement in the social and economic development of regions
  • Cooperation with non-profit organizations and the expert community in the regions of operation
  • Sponsorship and philanthropy
  • Holding events to promote environmental protection and mitigate environmental footprint

Media

  • Arranging for interviews of Russian and international mass media with the Company’s top management
  • Communicating operational and financial results, and TMK’s day-to-day operations
  • Regular mass media communication (including answering requests)
  • Media tours of TMK plants
  • Posting the latest news on social media
Sustainable development